Buying method

1.Ringdoll Web Shop
①Enter the official website, choose your favourite product,click “add to cart”, you could choose to “continue shopping” or “Check out”.
②If you choose to “continue shopping”, after you select other products, please click the Cart above the right side and click view the Cart and then enter the ordering page. Please confirme the the products you selected before you click Check out.
③Sign in your account or join in free. If you haven’t register, please fulfill your shipping information carefully, especially pay attention to your name, address, phone number and email address.
④Then complete your Shipping Address, select the Shipping Method and the Payment Method carefully, then click “Place your order”.(If you would like to order by layaway, please read terms 2 below and purchase by email)
⑤After you finished your payment, please do remember your Ringdoll account or your order number, in case you need a query service for checking the order status.
⑥Please send your Order number to sales@ringdoll.com for double confirmation.
⑦After the payment is finished, a business confirmation will be sent to your email.
⑧The products will take 120 to 180 business days, we will arrange the shipping after the order is finished, and we will send you the tracking information by email. If you need customer service(for receipt, changing shipping address, changing shipping terms an so on), please email to sales@ringdoll.com .
Remarks: Customers’ information will be kept confidential, and we only use it for processing orders, please rest assured.

If you need bank transfer:
All steps before payment are the same as that of Paypal payment .After you submit your order,please choose bank transfer, and make the transfer according to the bank information provided and then inform us about your order No.as well as transaction details by sending e-mail to sales@ringdoll.com.It takes 5-7 business days before your bank transfer can be checked and we will send you the payment confirmation if it is confirmed.

2.Purchase by layaway option.
About the Layaway.
The first installment should be 30% of the total amount of your purchase (shipping cost included).
The balance can be divided into the next 4 months, the total payment should be finished within 4 months.
①Please place an order by Ringdoll Web Shop and do not pay for it, and then you can get your order number and the total payment.
②Email to sales@ringdoll.com with your order number, and inform Ringdoll about your layaway option.
③Choose the payment methods: Paypal, bank transfer, and Ali-pay. When you are paying, please do mark your order number on your payment.
For Paypal:
Our pay paypal account: service@ringdoll.com
For bank transfer:
Our bank information as follow:
Bank Payee's information:
Beneficiary Name:PISCES CULTURE DEVELOPMENT CO., LIMITED
Beneficiary Account Number:774 392880 883
Beneficiary Bank : Hang Seng Bank Limited
Beneficiary Bank Address : 83 Des Voeux Road Central, HKSWIFT Code : HASEHKHH
Bank Code : 024
Remittance Services Hotline : (852) 2123 1088
Announcements: If telegraphic money order, please note your order number in "appropriation of remittance".
For Ali-pay:
Our Ali-pay account:sybll@ringdoll.hk
Account name:深圳市御座文化发展有限公司
④After you paid, please send us a email and inform us about your payment, and we will confirm your payment.
⑤When the order is on production, we do not accept cancellation, please understand.
④We will arrange the shipping after the order is finished, and we will send you the tracking information by email. If you need customer service(for receipt, changing shipping address, changing shipping terms an so on), please email to sales@ringdoll.com .

3.For customer service:
①If you need to communicate with our customer service for more detailed requirements , you can contact and communicate with us by e-mail or on-line customer service. (For example, commercial invoice or a designated shipping needed)
②Our contact email:
For pre-purchase consulting : sales@ringdoll.com
For sales service: service@ringdoll.com
Remarks:
Pre-purchase consulting response time:2-5 business days (non-holidays)
Sales consulting response time:7-10 business days (non-holidays)
Please note:
(1).Our online customer service working time:
10:00 AM – 6:00 PM (China Standard Time) from Monday to Friday.
(2).Please do not unreasonably send video or voice invitation, thank you for your understanding.

4.Purchase via Ringdoll official dealers.
Please choose from the official dealers listed on the website to avoid the dispute or swindle. If you purchase from non-official dealers, we will not take responsible for the dispute and lost caused by that.
View official dealer via:
http://www.marchbunny.com/blog/ringdoll-authorized-official-overseas-dealers-b0041.html


1.Payment Method:
Paypal:If you pay by Credit cards, there will be a service charge.

Stripe:You can pay at once without a need for registration.



2. Payment process
2.1 Paypal
①Click Paypal option
② Log in your Paypal account. If you didn't register your paypal account, please fulfill your purchase information.
③ After you place the order successfully, you will receive an email from sales@ringdoll.com.





2.2 Bank Transfer
① Click Bank Transfer option
② Fulfill your purchase information and send us a note by email sales@ringdoll.com after you place the order.



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