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service@ringdoll.com Skype:sales.ringdoll

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Home > Ringdoll’s world > FAQ
Pre-purchase information

Dolls of Ringdoll are purely hand-made artwork,which means dolls and all accessories such as clothes,shoes are hand made by our professional staff.

Since our dolls are customized, full payment in advance before creation is required(Installment in 2-4 months is also acceptable and production get started after full payment finished).
Due to exquisite craft, it takes 60-90 working days to create each doll(depends on its complexity,single accessory needs less time than doll full-set.)
 
As the dolls are purely handmade - including prototypes sculpt, molding, coloring, etc.There may be slightly facial asymmetry, minor flaws or individual difference, which is a normal phenomenon, please carefully consider before purchase if you are extreme perfectionist.
We recommend that you buy the delivery insurance,if not,any lost occurs during transportation will not be responsible by Ringdoll.
We will check carefully every order before shipment and inform you about its tracking number after it is shipped.Please unpack and check with more care when your box is received. Damage occurs due to transportation and customs inspection is not responsible by Ringdoll.
About tariffs.Tariffs is drafted based on the standards of your country. If your commodity discharged by the customs of your own country, please contact the customs staff and reclaim your commodity after pay the duties required .Please send us e-mail for invoice if needed.
 If refuse to pay customs duties, your goods may be directly destroyed or returned to Ringdoll in which case we will inform you and resend it with the shipping cost charged by you.If destroying unfortunately occurs, we can not be responsible for, nor do the refund. Please kindly understand that.